Terms of Service

1. Agreement to Terms

By accessing or using the 11 Mile Co website (11mile.co) or engaging our consulting services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

11 Mile Co provides professional consulting services including, but not limited to:

• AI Integration Consulting
• Fractional CTO / VP Engineering Services
• Technical Due Diligence

Specific service terms, deliverables, timelines, and pricing are defined in individual engagement agreements or statements of work.

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems (bots, scrapers) without permission

3.2 Account Security

If you create an account or use third-party services (e.g., Calendly for scheduling), you are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

4. Intellectual Property

4.1 Our Content

All content on this website, including text, graphics, logos, images, and software, is the property of 11 Mile Co and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

4.2 Your Content

If you submit information, feedback, or other content to us, you grant 11 Mile Co a non-exclusive, royalty-free, perpetual license to use, modify, and incorporate such content for business purposes.

5. Consulting Services

5.1 Engagement Terms

Consulting services are provided pursuant to separate written agreements or statements of work. These Terms supplement, but do not replace, those agreements.

5.2 Professional Advice

Our consulting services constitute professional opinions and recommendations. Implementation of any recommendations is at your sole discretion and risk. We are not liable for outcomes resulting from your decisions.

5.3 Confidentiality

We maintain strict confidentiality regarding client information. Confidentiality terms are typically detailed in separate Non-Disclosure Agreements (NDAs) or engagement contracts.

6. Payment Terms

Payment terms are specified in individual engagement agreements. Generally:

• Fees are due as specified in the engagement agreement
• Late payments may incur interest charges
• Certain services may require upfront deposits or retainers
• All fees are in U.S. Dollars unless otherwise specified

7. Cancellation and Refunds

Cancellation and refund policies vary by service type and are detailed in engagement agreements. Generally:

• Project-based work: Refunds prorated based on work completed
• Retainer services: 30-day notice required for cancellation
• Consultation calls: 24-hour cancellation notice required

8. Limitation of Liability

To the maximum extent permitted by law:

• 11 Mile Co provides services "as is" without warranties of any kind, express or implied
• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim
• We are not liable for third-party services or products recommended during consulting

9. Indemnification

You agree to indemnify and hold harmless 11 Mile Co, its principals, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Your implementation of consulting recommendations

10. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free from viruses or harmful components
• Information provided will be accurate or complete

11. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. Accessing third-party sites is at your own risk.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law principles.

12.2 Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Phoenix, Arizona, in accordance with the rules of the American Arbitration Association, except where prohibited by law.

12.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or class-wide arbitration.

13. Termination

We reserve the right to terminate or suspend access to our website or services at any time, without notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations

14. Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any engagement agreements, constitute the entire agreement between you and 11 Mile Co regarding use of our website and services.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

11 Mile Co
Email: alec@11mile.co
Location: Phoenix, Arizona